Breakdown
Something’s stopped cooling?
Call the office and we’ll get an engineer moving. Have the make, model and fault to hand if you can.
Call 020 3764 2424Mon–Fri, 8am–5pm · or send us the details
London & the South East
Never lose a service to a broken fridge.
Breakdown repairs, planned maintenance and fixed-price service plans for London’s restaurants, pubs and caterers. REFCOM-registered engineers — and never a penny for congestion, mileage or travel.
- Est. 2008
- REFCOM registered
- No call-out fee on Plans 1 & 2
“They have simply NEVER let me down.”
How can we help today?
Service plans
Tired of firefighting?
A fixed-price plan means scheduled servicing, fewer breakdowns and one predictable monthly cost.
Compare plansInstallation & sales
New kit or a refit?
Honest advice on what to buy, and an install that’s done properly — from a single fridge to a full cold room.
Talk to usWhy it matters
Hot kitchens. Cold kit. No drama.
When a fridge or cold room fails mid-service, the repair is the cheap part. It’s the binned stock, the dishes off the menu and the food-safety headache that really cost you.
A breakdown costs you
- Stock in the bin
- Dishes off the menu
- Costly emergency call-outs
- Food-safety risk
Planned maintenance gets you
- Fewer breakdowns
- Lower running costs
- Longer-lasting kit
- A full service history
“The preventative maintenance and scheduled servicing has undoubtedly reduced our annual costs and enhanced the performance of our equipment in turn reducing utilities costs and stock wastage.”
James Lyon-Shaw · Operations Director, ETM Group
What we do
Everything that keeps your kitchen cold.
We focus on one thing — commercial refrigeration for busy kitchens and bars — and we do it properly.
Breakdown repairs
Fast, honest fixes when something stops cooling — with a straight answer on whether it’s worth repairing or time to replace.
Planned maintenance
Scheduled servicing, normally twice a year, that catches faults early and keeps your kit running efficiently.
Installation
New fridges, freezers, cold rooms and cellar cooling, specified around how your kitchen actually works.
Equipment sales
Advice on what to buy from engineers who see, every day, which kit lasts — and which doesn’t.
The kit we look after
- FridgesUpright, under-counter & prep
- FreezersUpright, chest & under-counter
- Blast chillersChillers & shock freezers
- Cold roomsWalk-in chillers & freezers
- Ice machinesIce makers & storage bins
- Retarder/proversFor bakeries & pastry sections
- Cellar coolingKeeping beer cellars at temperature
- Glass frostersFrosted glasses, every pour
Built for hospitality
Restaurants
From neighbourhood favourites to busy multi-site kitchens.
Vivat Bacchus · Hill Lounge
Pubs & bars
Cellar cooling, glass frosters and back-bar fridges that keep pouring.
ETM Group · Elitepubs · Fox Bars
Clubs & venues
Members’ clubs and venues where the standard never slips.
The Sloane Club
Caterers & manufacturers
Contract caterers and equipment makers who need a service partner they can rely on.
Tate Catering · Adande
Why Serv-ICE
Why kitchens stay with us for years.
Some of our clients have trusted us with their kit for over a decade. It comes down to a handful of things we never compromise on.
No London extras
London’s hidden costs aren’t your problem.
On every plan and every visit, we never charge for the Congestion Charge, mileage or travel time to your site.
- £0Congestion charge
- £0Mileage
- £0Travel time
Every unit tagged and logged
We give every piece of kit an asset number and keep its full service history, so repair-or-replace decisions are easy.
Engineers who get kitchens
25 years in London’s restaurant scene. We work around your service, not through it.
Straight answers
We’ll tell you what needs fixing — and what doesn’t. Honesty really is the simplest policy.
Paperwork, always ready
Service reports and records whenever you need them — for your files, your insurer or the EHO.
REFCOM registered
Refrigerants handled safely and legally, in line with F-Gas regulations.
Fixed, predictable costs
Spread your plan over 12 equal monthly payments. No surprises on the invoice.
Service plans
Choose your level of cover.
Four ways to work with us, from all-inclusive peace of mind to pay-as-you-go. Every plan is priced for your site — and none of them charge for congestion, mileage or travel.
Plan 1
All-Inclusive
Total peace of mind. Every part, every breakdown, every extra.
One fixed monthly price
- Two scheduled services a year
- No call-out fees
- Breakdown labour included
- Parts included
- Refrigerant gas included
- Waste & gas disposal included
- Parking included
No congestion, mileage or travel charges
Get my Plan 1 priceMost popular
Plan 2
Breakdown Cover
Servicing, plus breakdown call-outs and labour — covered.
One fixed monthly price
- Two scheduled services a year
- No call-out fees
- Breakdown labour included
- Nitrogen for cleaning included
- Parts & gas charged as used
- Waste disposal & parking extra
No congestion, mileage or travel charges
Get my Plan 2 pricePlan 3
Planned Maintenance
Twice-yearly servicing at a fixed price. Breakdowns as and when.
Fixed price per service
- Two scheduled services a year
- Service labour & nitrogen included
- Breakdown call-out fee (incl. first 30 mins)
- Breakdown labour, parts & gas charged
- Invoiced on completion
No congestion, mileage or travel charges
Get my Plan 3 pricePlan 4
Pay As You Go
No contract, no commitment. We’re there when you call.
Pay per visit
- No contract or commitment
- No travel time charged
- Call-out fee (incl. first 30 mins on site)
- Labour at our hourly rate
- Parts & gas charged as used
No congestion, mileage or travel charges
Ask about Plan 4Compare every detail
| What’s covered | Plan 1All-Inclusive | Plan 2Breakdown Cover | Plan 3Planned Maintenance | Plan 4Pay As You Go |
|---|---|---|---|---|
| Call-out charge | Included | Included | Chargedincl. first 30 mins | Chargedincl. first 30 mins |
| Mileage to the job | Included | Included | Included | Included |
| Congestion charge | Included | Included | Included | Included |
| Travel time to site | Included | Included | Included | Included |
| Labour to carry out servicing | Included | Included | Included | Charged |
| Nitrogen used for cleaning | Included | Included | Included | Charged |
| Parts used to repair | Included | Charged | Charged | Charged |
| Labour for breakdowns | Included | Included | Charged | Charged |
| Refrigerant gas to recharge | Included | Charged | Charged | Charged |
| Disposal of waste gas | Included | Charged | Charged | Charged |
| Parking | Included | At cost | At cost | At cost |
| How you pay | 12 equal monthly payments | 12 equal monthly payments | Invoice on completion | Invoice on completion |
What isn’t covered?
Our plans cover ordinary wear and tear. We can’t cover repairs caused by negligence, misuse or anything else beyond our control, including:
- Failures in external services — gas, electricity or water supply (including scale)
- Interruptions to electrical supply, such as failed cables or distribution equipment
- Inadequate equipment design, manufacture or installation (settled by an independent second opinion)
- Abortive visits
- Obsolete or redundant equipment, or parts that are no longer available
- All lighting
- Damaged or misused flexible cables and plugs
- Failures caused by third parties, such as other refrigeration contractors
- Gaskets, cabinet doors, cold room furniture, floor matting and shelving
Prices are tailored to your site and exclude VAT. Scheduled work takes place Monday to Friday, 8am–5pm. Service visits are normally twice a year, depending on your site.
Getting started
Switching takes one phone call.
-
01
Tell us about your site
Call or send the form. We’ll ask what kit you have, how hard it works and what’s been going wrong.
-
02
Get a fixed price
We’ll recommend the right plan and price it for your site, with nothing hidden.
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03
We tag and log your kit
Every unit gets an asset number and a place in your register, so there’s a full history from day one.
-
04
Keep your cool
We contact your site to book servicing at times that suit your kitchen. If something breaks, it’s one call.
Reviews
Don’t take our word for it.
From members’ clubs to multi-site pub groups and equipment manufacturers, here’s what the people who rely on us say.
“They always have any paperwork required and are sympathetic to kitchen timing and chefs’ needs, emergency or not … as far as service is concerned they have shown themselves second to none.”
“They are very professional, well organised and extremely competent. I have worked with Serv-ICE for over 10 years and they have simply NEVER let me down.”
“Their customer service from point of call through to repair makes them a pleasure to work with … their fast and reliable response times ensure any stock losses are kept to an absolute minimum.”
“Adande supplies top of the range refrigeration equipment, so our service work needs to be of the highest quality, which is what we get with Serv-ICE … Our work with Serv-ICE has improved our response time and increased our first time fix rates.”
“Serv-ICE never let you down. They always fix the problem and are honest about what needs to be fixed. I would certainly recommend them.”
“… extremely professional, always courteous, very price competitive and above all totally reliable. If you want peace of mind with regards to refrigeration then this is the company to use.”
“Speed of recovery after a breakdown is of utmost importance in our business and they help us out time after time.”
“Their prompt and efficient attention to our little emergencies is second to none. The engineers are polite and smart …”
“Serv-ICE provides us with an excellent service, well managed and extremely prompt. Just wish all maintenance companies were like this!”
About us
Founded in 2008. Built on honesty.
Serv-ICE was set up with one clear goal: to be the best commercial refrigeration service in London and the surrounding area.
We focus on the core disciplines of refrigeration in the commercial kitchen — and we do them properly. Our team brings 25 years’ technical experience of the London restaurant scene and more than 40 years’ combined experience in customer support. We listen first, then build the right solution around your kitchen.
Based in Westerham, Kent. Covering London and the South East.
01
Experience
Decades of hands-on know-how from London’s busiest kitchens.
02
Passion
Every job, on every site, delivered to the same high standard.
03
People
Our engineers are trusted to make the right call — and it shows in their work.
04
Honesty
Simple, open and uncomplicated. Good business shouldn’t be any other way.
FAQs
Questions, answered.
Can’t see yours? Call 020 3764 2424 or email support@serv-ice.co.uk.
Do you charge a call-out fee?
Not on Plans 1 or 2. On Plan 3 (for breakdowns) and Plan 4, there’s a call-out fee — and it includes your first half hour on site.
Will I pay for congestion, mileage or travel?
No. We never charge for the Congestion Charge, mileage or travel time to your site, on any plan.
What equipment do you cover?
Fridges, freezers, blast chillers, cold rooms, ice machines, retarder/provers, cellar cooling and glass frosters — the core refrigeration in commercial kitchens and bars.
Which areas do you cover?
London and the South East, from our base in Westerham, Kent. Not sure whether we reach you? Give us a call.
When do you carry out work?
Scheduled servicing and plan work takes place Monday to Friday, 8am–5pm. We contact your site in advance to book visits at a time that suits your kitchen.
How often will you service my equipment?
Normally twice a year, depending on your site and how hard your kit works.
How does payment work?
On Plans 1 and 2, your annual cost is split into 12 equal monthly payments, by standing order or by invoice on 30-day terms. Plans 3 and 4 are invoiced on completion, payable within 30 days for account holders. Other payment methods are negotiable.
Are you F-Gas registered?
Yes. We’re REFCOM registered, so refrigerants are handled safely and in line with F-Gas regulations.
Can you take over from our current contractor?
Yes. We’ll tag and log all of your kit so you start with a clean, complete record — and we’ve taken over at short notice before.
What isn’t covered by a plan?
Plans cover ordinary wear and tear — not damage from misuse or third parties, external supply failures, lighting, gaskets, doors or shelving. See the full list of exclusions.
Get a quote
Keep your cool. We’ll keep it cold.
Tell us about your kitchen and we’ll come back with a fixed price for your site. No obligation, no hard sell.
- No congestion, mileage or travel charges — ever
- No call-out fees on Plans 1 & 2
- REFCOM-registered engineers
- Looking after London’s kitchens since 2008