Fire and security that stays compliant.

It depends on the building, so every price comes from a survey and a written quote, and the survey carries no obligation. The size of the building, the number of devices, how the systems connect and the standard each one has to meet all move the price. Maintenance is priced as an annual contract. For maintained customers, our published terms set call-outs at £125 for travel and the first hour, then £60 for each further hour, with higher rates out of hours and at weekends.

We call you back to arrange a survey, then send a written proposal and quote after the visit; the timings are on our what-happens-next list. Installation and maintenance visits happen in normal working hours, Monday to Friday, 9am to 5pm, unless we agree other times with you. For a fault, call 01268 560500: our lines are open 24/7 and there is an out-of-hours emergency line.

Yes. We work across London, Essex and the South East from our base in Battlesbridge, near Wickford, for single buildings and for organisations with sites in several places. Intruder alarms on multi-site estates can be managed and reported on remotely over a secure IP connection, and with Brivo's cloud access control every door on every site runs from one dashboard. Tell us where your buildings are when you book a survey.

New installations come with a one-year guarantee: for a year from handover we replace or repair parts and put right faults free of charge, call-outs included, under our published terms. After that, a maintenance contract keeps the systems serviced to the applicable standards. Our work is also backed by £10m of public liability and £5m of professional indemnity insurance, which covers the design work we sign off.

Usually, yes. We regularly audit and improve systems that other companies installed. It starts with a survey: an engineer tests and records what is there, checks it against the current standards and tells you what is compliant, what is due and what needs fixing. Some panels are locked to their original installer by an access code or proprietary software. If yours is, we tell you at the survey and set out the options, including what an upgrade would cost.

They are independent checks that the company doing the work is competent. NSI Gold means the National Security Inspectorate audits our design, installation and maintenance work and our quality system (ISO 9001); we hold it for intruder alarms, CCTV and access control (NACOSS Gold, since 2012) and for fire detection and alarm systems (Fire Gold, since 2015). BAFE SP203-1 is the fire industry's register of certificated fire alarm companies; we are registered organisation 301687. Both are on public registers you can check.

BS 5839-1:2025 recommends servicing by a competent person every six months, with each visit between five and seven months after the last. In between, someone on site should test one manual call point every week, a different one each time, and record it in the log book. The Regulatory Reform (Fire Safety) Order 2005 makes the building's responsible person accountable for keeping the system maintained, which is why we book every visit on a fixed plan.

Not always. Essex County Fire and Rescue Service does not send an emergency response to calls from automatic fire alarms unless a 999 call confirms a fire or the building has an exemption. In London, since 29 October 2024 the brigade has not attended automatic fire alarms between 7am and 8.30pm unless a fire is confirmed, with exemptions that include homes, hospitals, care homes, hotels, student accommodation, schools and listed buildings. Your fire alarm therefore needs to reach a person who can check and call 999 quickly.