Business technology from Penarth, South Wales
One local team for your phone system, IT support, broadband and Wi-Fi, with a named contact who knows your business and picks up when you call. No call centres. No jargon. No being passed around.
A free, no-obligation look at your phones, IT and costs. It usually starts with a short call.
Partnered with the UK’s leading networks and platforms
Why businesses switch to Linc
Phones with one company, broadband with another, IT with a third. When something breaks, everyone points at someone else, and you’re the one left on hold. Linc links it all up.
Sounds like a broadband problem.
Have you tried turning the router off?
That’s one for your phone people.
Your call is important to us…
An engineer can come out next week.
One call to 02920 098000 and we take it from there. We own the problem until it’s fixed.
What we look after
Start with one service or bring everything together. Either way, you get the same team, the same standards and the same number to call.
Cloud phone systems that make your business easier to reach, from any desk, mobile or Microsoft Teams.
Managed IT that keeps your team productive and your data safe, with real help on hand when you need it.
Fast, reliable connectivity for every size of business, and Wi-Fi that reaches every corner of the building.
Telephony and AI built in Wales for GP and dental practices, so every patient gets through.
Managed print that costs less, wastes less and keeps your documents secure.
Lower energy costs and a smaller carbon footprint, with tailored plans and expert procurement.
PSTN switch-off · 31 January 2027
BT and Openreach are retiring analogue (PSTN) and ISDN lines across the UK, and 31 January 2027 is the final deadline. Anything still relying on them needs moving to digital first, or it could simply stop working. That isn’t just phones: card machines, alarms, lift phones and door entry are often on the same lines.
Tick anything your business uses. We’ll show you what needs checking.
Tick anything that applies, or choose Not sure. Most businesses have more on their lines than they think.
We’ll audit every line and device, tell you what needs to change, and handle the move with minimal disruption.
Healthcare · Medi-Cloud
Medi-Cloud is the telephony and AI platform built in Wales for Welsh GP practices. It answers every call on the first ring, books and routes patients, links calls to EMIS records automatically, and gives your reception team room to breathe.
Bore da, good morning. You’re through to the surgery. How can I help today?
Hi, I need an appointment for my son. He’s had a temperature since last night.
Sorry to hear that. I’ll ask a few quick questions, then find the right appointment for him.
Illustrative example
AI receptionist and voice triage that answers every call, in Welsh or English.
Telephony linked to your clinical system, so calls open the right patient record.
Online, assisted and voice triage. The right pathway, first time.
AI consultation notes, so clinicians finish the day with less admin.
AI help for admin and care navigation, from draft replies to summaries.
Demand and capacity data that shows pressure points and backs up workforce planning.
How it works
We do the research, compare the options and deal with the suppliers, so you don’t have to.
We get to know your business, what you have now and what isn’t working. It usually starts with a short call.
Practical options, transparent costs and realistic timescales. No jargon and no pressure.
Our UK-based team handles setup, training and rollout, with minimal disruption to your day.
A named contact, proactive monitoring and continuous improvement, long after go-live.
Why Linc
We’re a close-knit team based in Penarth, and our directors still work directly with clients. When you call Linc, you speak to someone who knows your business, and who can actually fix things.
Managing Director
Leads Linc’s growth and innovation, with a focus on strong, long-term client relationships.
sstewart@linctelecom.co.uk
Sales Director
Builds lasting client partnerships, and makes sure every recommendation genuinely fits the business.
cryley@linctelecom.co.uk
Operations Director
Keeps installations, support and everyday service running smoothly, from go-live onwards.
bstewart@linctelecom.co.uk
FAQs
Something we haven’t covered? Ask the people who’ll actually look after you.
02920 098000We look after the technology your business runs on: phones, IT, broadband, Wi-Fi, print and energy. We do the research, compare your options and deal with the suppliers, so you get clear advice and more time to run your business.
In most cases, yes. We start by reviewing what you have and what you pay, then look for smarter, more cost-effective options that make sense now and in the long run.
A dedicated point of contact who knows your business. No call centres and no being passed around, just consistent support from our team in Penarth.
Very little. It usually starts with a short conversation. From there, we do the heavy lifting: planning, setup, training and rollout.
If you still have analogue (PSTN) or ISDN lines, or equipment that uses them, such as card machines, alarms, lift phones, door entry or fax, it needs moving to digital before 31 January 2027. Our free switch-off check tells you exactly what needs to change.
In almost all cases, yes. We move your existing numbers across as part of the switch, so customers can still reach you on the numbers they know.
We’re based in Penarth and work with businesses and GP practices across Cardiff, the Vale of Glamorgan and South Wales. We also install and support systems nationwide.
Yes. Our infrastructure is UK-based, compliant and encrypted, and we can add cyber security, backup and disaster recovery to keep your business protected.
Because we keep things simple, deliver on what we say and genuinely look after people. It’s why 98% of our clients stay with us, and why most of our new work comes from referrals.
Book a free review
Tell us what you’ve got and what’s getting in the way. We’ll come back within one working day to arrange a short call at a time that suits you.
