Energy and utilities
“Walk a mile in my shoes before you tell me you can sell energy,” we hear you say. Well, we have.
2018 when we started selling energy under our own brand
Outsourced sales and customer service since 2018 We’ve Sold It. Now We’ll Sell Yours.
UK-run sales and service teams in Durban for energy, telecoms, legal and financial services brands. We ran our own energy switching brand first, from 2018.
+2 hours Durban, ahead of London in winter
BPO Works for Some.
Not for Others.
In our experience, it comes down to six things. Here’s how we deal with each one.
Where it goes wrong
How we run it
No due diligence on the partner
Due diligence, data protection and GDPR checks come first, before any team goes live.
Weak quality monitoring and reporting
A Head of Quality and Compliance keeps watch across all client work. 
Thin training and cultural orientation
We run recruitment and training, and our agents speak English as their first language.
Badly structured commercial deals
Contracts and legal are part of the service, settled before launch.
Too little day-to-day contact
Our Head of Operations runs onboarding, client communication and reporting. 
No investment in the partner’s team
We deploy and manage the whole team for you, from recruitment to reporting.
Two Hours Ahead.
Not Eight.
A UK nine to five is eleven to seven in Durban in winter, and ten to six in summer. Your opening hours sit inside a South African working day.
Durban South Africa
Mumbai India
Manila Philippines
UK on GMT in winter and BST in summer. South Africa is UTC+2, India UTC+5:30 and the Philippines UTC+8, none with daylight saving.
26,346
jobs serving overseas markets were created by South Africa’s business services sector in 2025. 7,709 of them were in KwaZulu-Natal, Durban’s province.
Source: BPESA, July 2026
people/
Run by People Who’ve Done the Job.
Our heads of department come from BPO, banking, data and sales roles. These are the people behind your programme.
“We still achieve the one goal for clients: a growing business with low attrition.”
Vimal Paladh Head of Sales
A career with some of the largest BPO providers, across telco, insurance, energy and publishing.
Sameer Ismail Head of Operations
Systems and data intelligence. Runs onboarding, communication and reporting for every client.
Akashnee Balraj Head of Quality and Compliance
A banking call-centre background, and a keen eye for compliance across all client work.
Bruce Chetty Head of Site
Decades running full sites. Keeps every centre working to the same standard, day to day.
Ashaylan Govender Data and Technology Lead
Five years at InteliQo on data, the dialler and AI deployment.
data/
The Customer’s Lead Makes the Best Lead.
No single approach works on its own. So digital lead generation and live sales run as one programme, for B2B or B2C.
Target
Reach likely customers through social and search.
Land
Bring them to a page built for one offer.
Reveal
Reward them for telling us what they want.
Interrogate
Work the data to find who’s ready to talk.
Channel
Move spend to the campaigns that convert.
Sell
Our outbound and inbound teams turn them into sales.
technology/
Answered on Every Channel.
Sales and service by phone, chat, email, web form and instant messaging, with the dialler, CRM, reporting and AI behind every one.
Outbound calls
Sales and lead follow-up
Inbound calls
Sales lines and customer service
Live chat
Sales and service while customers browse
Email
Queries answered by trained agents
Web forms
Form enquiries picked up and answered
Instant messaging
Sales and service in messaging apps
Behind every channel
Dialler and CRM
Campaign calling, logged to your CRM
Data and reporting
Campaign data and client reporting
AI deployment
Put to work on data and the dialler
We Do Energy, Like Nobody Else.
It’s where we started in 2018. Telecoms, legal and financial services followed.
Telecoms and broadband
Sales and service campaigns for telecoms providers.
Financial services
Consultative, multi-level sales with niche data, built to scale.
Legal services
Campaigns run with the same quality and compliance checks.
Your own offshore team
We find the centre, recruit, train and set up the contracts.
Before You Lean on Us.
Or ask Chris directly on 020 8146 6929.
Where are your teams based?
Our operations centres are in Durban, South Africa. Our London office is in Hatton Garden, and our registered office is in Edinburgh.
Which hours can your agents cover?
Durban is two hours ahead of the UK in winter and one in summer, so a UK working day fits inside a South African one. Ask us about evenings and weekends in the consultation.
Which sectors do you work in?
Energy is where we started in 2018. We’ve since run sales and service campaigns for telecoms, legal and financial services brands.
Can you handle sales and customer service?
Yes. We run outbound and inbound sales, and customer service by phone, chat, email, web form and instant messaging.
How do you look after data protection?
Due diligence, data protection and GDPR checks come before any launch, and our Head of Quality and Compliance oversees all client work. We’ll take you through our methods in the consultation.
We want our own offshore team. Can you help?
Yes. We can find the right centre, recruit and train, set up contracts and run quality checks, or deploy and manage the whole team for you.
Make BPO Work for Your Business.
Your free consultation is with our CEO, Chris Flanagan. Two short steps to ask for one.
- 020 8146 6929
- contactus@
inteliqo.co.uk - Suite 23, 5th Floor, 63 to 66 Hatton Garden, London EC1N 8LE
