IT support in Ipswich and East Anglia since 1995 IT with no weak links.

Devices, email, backups, security, the cloud: we keep every link strong around the clock, and fix most problems before anyone notices.

Book a free IT Health Check 01473 211330
  • Independent and owner-run since 1995
  • 4.9 on Google
  • 93% of problems fixed without a site visit
Geoff Rich, founder of ICO Systems, in a dark jacket and open-necked white shirt, smiling, with an ICO Systems name badge
Geoff Rich founded ICO in Ipswich in 1995, and still runs it.

Trusted with IT that can’t stop

  • Cofco International
  • NHS Greater Glasgow and Clyde
  • Age UK Suffolk
  • Adapt
  • Smart Garden Offices

How it works

Most problems are fixed before you notice them

Our monitoring watches your systems 24 hours a day. When something goes wrong that has a known fix, the system applies it automatically. We call it self-healing.

  • 24/7 monitoring of your devices, servers, backups and network
  • 93% of problems fixed without anyone needing to visit
  • 1 phone number for everything, however small

The same problem, two ways

At 2am, the main server starts running out of disk space.

12:00

With ICO

  1. Monitoring spots the disk filling up.

  2. Self-healing clears out old update files. The space is back.

  3. The fix is checked and logged. Nobody needs waking up.

  4. Your team logs in. Everything just works.

  5. Your account manager plans extra storage before it’s needed.

Time your team lost None

Without proactive support

  1. The disk fills up. Nobody knows.

  2. Nobody can save their work, and the accounts system won’t open.

  3. You ring your IT company and wait for a call back.

  4. An engineer arrives and clears space by hand.

  5. Back to work. Half a morning gone, and it will happen again.

Time your team lost 3 hours 10 minutes

An illustrative example of a common fault.

Clients

Trusted with systems that have to keep running

From a global agricultural trader to a night-time NHS service, the people we look after can’t afford a weak link.

Global agri-business, operating in 19 countries

Specialist skills alongside an in-house IT team

Cofco International

Cofco International has its own IT team. We add the specialist skills: a fully supported Microsoft Azure platform, Citrix virtual desktops, SQL servers, links into Cofco’s European private cloud and online backups for more than 100 users.

  • 19 countries
  • 100+ users backed up online
  • Azure and Citrix, run by us

ICO Systems have been instrumental in Cofco International adopting Cloud technology and modernising our IT infrastructure. Their ability to work with our many IT partners across Europe and North America has really helped drive change through our UK business.

Nick Major IT manager, Cofco International

  • Out of Hours GP service

    NHS Greater Glasgow and Clyde

    New infrastructure for a service that runs through the night, installed with no downtime in its working hours.

    The work ICO Systems carried out for us was detailed and seamless with no down time during our operational hours.

    Joan Barr, Clinical Service Manager

  • Training consultancy, Ipswich

    Adapt

    More than ten years of self-healing support and 24/7 monitoring, most recently moving email and files to the cloud.

    ICO Systems have really taken our IT systems forward and made delivery of our training services much more flexible.

    Leonard Potgeiter, Adapt

  • Garden office manufacturer

    Smart Garden Offices

    A server upgrade and email migration, planned in detail and finished with no real downtime.

    Icosys regularly go the extra mile and surpass expectations. Our recent server upgrade and email migration was seamless.

    Debi Knott, Operations Director

  • Charity

    Age UK Suffolk

    A resident engineer one day a week, and a review meeting every month.

4.9 on Google reviews

  • They’re always there when we need them.

    Tim Wright November 2025

  • Excellent knowledge and service.

    Mick Castleton April 2021

  • Truly professional support: helpful, logical and great value.

    Mark Mathewson Google review

About us

Owner-run in Ipswich since 1995

Geoff Rich started the company in February 1995, six months before Windows 95 went on sale. Thirty-one years on, ICO is still independent, still on Dunlop Road and still run by the person who founded it.

More and more IT firms are being bought by national groups. ICO hasn’t been, so decisions about your support are made here, by people who know your business and answer for it.

ICO is older than

  • Windows 95
  • Google
  • the iMac
The white ICO Systems car in plum livery, with the ICO logo on the rear window, parked outside our offices
The ICO car, with the plum livery that has carried our engineers to clients across East Anglia.

Thirty-one years, one unbroken chain

  1. 1995

    Founded in Ipswich by Geoff Rich, as Image Computing Systems.

  2. 1997

    The company is renamed IcoSys.

  3. 2004

    Fifteen staff, offices in Ipswich, Newcastle and Glasgow, and NHS ‘Trusted Status’ for remote support. Home is Harman House, Dunlop Road.

  4. 2015

    Becomes ICO Systems, with three teams: IT Support, IT Services and IT Cloud.

  5. 2017

    Self-healing support and 24/7 monitoring from our Network Operations Centre.

  6. 2020

    Clients move to home working and Microsoft Teams, almost overnight.

  7. 2026

    31 years on: independent, owner-run and still at the heart of Suffolk business.

Where we work

Ipswich-based, all over East Anglia

Most problems are fixed remotely. When it needs a person, an engineer comes to you from Dunlop Road.

Choose a town to see how far it is from our office.

Coming on board

Switching to ICO is simple

We take care of the handover, and work around your business so nobody’s day is disrupted.

  1. Free IT Health Check

    We visit, get to know your business and look at every link in your IT.

  2. Fit for Business Check

    We fix anything urgent first, then agree a plan with you in plain English.

  3. Monitoring switched on

    Our monitoring agent goes onto your devices, with no noticeable effect on speed, and self-healing begins.

  4. Your account manager

    One named contact and regular reviews, so your IT keeps up with your business.

Start with a free IT Health Check
  • Microsoft partner
  • WatchGuard partner
  • PRINCE2 project managers
  • Citrix virtual desktops

FAQs

Questions we’re often asked

Anything else, ask us. Call 01473 211330 or email the team.

What does self-healing IT actually mean?

Lots of everyday faults have a known fix: a stopped service, a full disk, a stuck print queue. Our monitoring spots them as they happen and applies the fix automatically, often overnight.

An engineer still reviews what happened, and anything the system can’t fix goes straight to a person.

Do you really watch our systems 24/7?

Yes. Our Network Operations Centre monitors your devices, servers, backups and network around the clock, every day of the year.

Our office on Dunlop Road is open Monday to Friday, 8:30am to 5:30pm, for calls and visits.

We already have someone who looks after our IT. Can you work alongside them?

Yes. Cofco International has its own IT team, and we add specialist skills and cover where they need it. Plenty of businesses use us for the parts their own person doesn’t have time for.

How much does IT support cost?

It depends on how many people and devices you have, and what you want us to look after. After your free IT Health Check we’ll recommend a plan and give you a clear written quote, with no obligation.

Will you come to our office?

Yes. Most problems are fixed remotely, quickly and with nothing to install, but our engineers come on site whenever it needs a person.

Which areas do you cover?

We’re based on Dunlop Road in Ipswich and look after businesses across Suffolk, Norfolk, Essex, Cambridgeshire and Hertfordshire, from Great Yarmouth to St Albans.

How do we switch from our current IT company?

We handle the handover. We start with a free IT Health Check, sort anything urgent in a Fit for Business Check, then switch on monitoring. We work around you, often out of hours, so nobody’s day is disrupted.

Can you help with Microsoft 365 licences?

Yes. We set up and look after Microsoft 365, and can often supply licences for less than buying direct from Microsoft. We’ll also check you aren’t paying for licences nobody uses.

What happens if we lose our server, or our office?

Our disaster recovery service keeps copies of your systems in a second location. If the worst happens, our aim is to have you working again within 24 hours, with automatic failover for systems that can’t stop.

Free, with no obligation

Book your free IT Health Check

Tell us a little about your business and what’s worrying you. We’ll look at every link in your IT and tell you what we find, in plain English.

  1. We call you to find a time that suits.
  2. We visit and look at every link in your IT.
  3. You get our findings and a recommended plan, in plain English.

Step 1 of 3: What should we look at first?

What should we look at first?

Tick as many as you like.

About your business

How many people use a computer at work?

Who looks after your IT now?

Your details

We’ll only use these details to arrange your IT Health Check.

Call Free IT Health Check