Rated Good in all five areas by the Care Quality Commission
Home Care in Havering Since 1994
Good Care, Close to Home.
Kind, well-trained home carers for you or someone you love, all across Havering, from our office in Harold Wood.
Office open Monday to Friday, 9am to 5pm
Rated Good in all five areas by the Care Quality Commission, July 2026. Read the Report (opens in a new tab)
“It’s taken the worry away from us.”
Help at Home, Planned Around You
Your care plan sets out the help you need, the times and the carers who visit.
Personal Care
Washing, bathing, dressing and getting about the house.
Companionship
Conversation, a craft, or sitting in while family go out.
Medication
Reminders and help with prescribed medicines.
Dementia Care
Every carer is trained in dementia awareness.
Respite
Cover so a family carer can take a well-earned rest.
End of Life Care
Comfort and care so someone can stay at home.
We also help with shopping, laundry, appointments and waking nights.
How Care Starts
Anyone can make the first call: you, a relative, a neighbour, your GP or a district nurse.
You Call the Office
Tell our friendly office staff what’s needed.
A Free Home Visit
We visit at home, free and with no obligation.
Your Care Plan
We write it with you and match your carers to it.
Six-Week Review
After six weeks we review it together, then at least twice a year.
“Someone from the office came to see me to check if everything was ok.”
Across Havering, From Our Harold Wood Office
We cover the whole London Borough of Havering in four zones. Not sure we reach your street? Give our friendly office staff a call on 01708 343434.
- Harold Hill and Harold Wood
- Romford
- Hornchurch and Upminster
- Rainham and Elm Park
Our office: 2nd Floor, 11 Bryant Avenue, Harold Wood, RM3 0AP
Meet Elizabeth and the Team
Elizabeth Arthey has been a director of Homestead since 1997 and is our registered manager with the CQC.
Ring and you’ll speak to our office team in Harold Wood. Evenings, nights and weekends, clients and families can reach our on-call line.
- 1994
- Homestead set up in Havering
- 1997
- Elizabeth became a director
- 100
- People cared for at home, June 2026
The CQC on How We’re Led
“Leaders and the culture they created promoted high-quality, person-centred care.”
What Families Say
Letters to our office from families, and words people shared with the CQC.
I want to say how happy I am with the service my dad is receiving. It is making the world of difference to him and therefore our family, he feels truly cared for. You have an amazing team.
“It is a very good agency, the staff are always very kind and caring.”
“I do not know what our family would have done without Homestead.”
Mrs W.about her mum, 2018 “You made him as comfortable as possible, we could not have managed without you.”
Mr W.writing to Homestead, 2018
Questions Families Ask
Anything else? Call the office on 01708 343434.
Will I have the same home carer each time?
We match you with the carers best suited to you and aim to send the same carers each time. If one is on holiday, another covers. In June 2026 the CQC found that people received the same staff or group of staff.
How soon can care start?
It depends on the help you need and when. We can usually start within two to three weeks of your first call, and the office can tell you what’s possible in your area.
Who can make the first call?
Anyone: you, a relative, a neighbour or friend, your GP or a district nurse. We then arrange a home visit with the person who needs care.
Can the care plan change later?
Yes. Ask for a review whenever your needs change. There’s also a formal review at least twice a year.
What training do your carers have?
Every home carer completes our induction training and a dementia awareness course. Many go on to further training.
What happens when the office is closed?
The office is open 9am to 5pm, Monday to Friday. Clients and their families can reach our on-call line, 07803 207117, about anything urgent from 5pm to 9am and all weekend.
Book a Free Home Visit
Tell us a little about the care you need, and the office will ring to arrange your visit. It’s free, with no obligation.
01708 343434Monday to Friday, 9am to 5pm
Rated Good in all five areas by the Care Quality Commission, July 2026
“They are a great team and take special care in looking after him.”
