Two of the B/Net team in blue company polo shirts, smiling, in front of a large abstract painting

Outsourced IT for Washington associations and nonprofits since 1994 Your IT Department. Four People Deep.

A client manager, a system administrator and two technicians who all know your systems, across DC, Maryland, Virginia and Delaware.

Book a Free Consultation 202-630-7770

Two of the B/Net team in company polos, 2024

1994
A Washington trade association became B/Net’s first client. It still is.
4.9
From 25 reviews on Clutch, 23 of them verified by Clutch
22 Years
How long John Dudinsky & Associates had been a client when it reviewed B/Net in 2022

Reviewed on Clutch by

National Music Publishers’ Association
International Franchise Association
American Translators Association
Yoga Alliance
Business Council for Sustainable Energy
Clean Energy Business Network
Grid Strategies
DCAT

Your Team

No Single Point of Failure.

Chris Dean built B/Net so no client depends on one person: “we don’t want a single point of failure.”

A B/Net technician re-patching a network rack, 2023

1
Client Manager
Your link to B/Net’s technical team and to your vendors.
2
System Administrator
Keeps the systems behind your office set up and running.
3
Primary Technician
Takes your staff’s tickets, remotely or at your office.
4
Secondary Technician
Knows your systems too, and takes over when the primary is out.

Services

Every Login, Laptop and License.

Chris calls the help desk “the bread and butter.” Security, Microsoft 365 and IT planning sit around it.

01
Help Desk and Upkeep
Email, printers, logins, passwords and the internet connection, through B/Net’s cloud ticket system.
- Remote or on site, whichever the problem needs
- Monthly updates and security patches
02
Security
Multi-factor authentication on every cloud account, and admin rights limited on each computer.
- Device management, firewalls and nightly backups
- Vulnerability scans and penetration tests with partners
03
Microsoft 365 and Cloud
Moves from office servers, Google Workspace or Dropbox to SharePoint and OneDrive.
- Teams Phone in place of desk phones
- Defender alerts and twice-daily backups
04
Planning and vCIO
An IT plan and budget built with your leadership and reviewed every year.
- Office moves and new phone systems
- Written IT policies, including AI

Cyber Insurance

Would Your Renewal Form Hold Up?

In 2022 a Travelers policy was declared void because the form’s MFA answer was wrong. Tick what you could prove today.

Controls insurers ask about Multi-factor authentication on email MFA on remote access (VPN, remote desktop) MFA on every admin account Endpoint detection and response on every computer Backups kept separate from your network, and tested Security updates applied on a schedule Email filtering for phishing and malware A written incident response plan Phishing awareness training for staff

You could prove

0 of 9

Tick each control you could show an insurer today.

B/Net sets up multi-factor authentication, monthly patching, nightly backups and phishing training, and works through the questionnaire with you.

Send my answers with my request

Controls insurers commonly ask about (Marsh’s twelve key controls, 2022, and 2026 broker guides), not any insurer’s own form. The ruling: Travelers v. International Control Services, 2022.

Reviews

Association Leaders, on the Record.

Clutch 2026 in Maryland: Top Managed Service Provider, Top IT Services Company and Top Cloud Consulting Company. Read every review on Clutch

“When we suffered a major hack, B/Net helped stitch us back together again. From soup to nuts you can count on this experienced team.”

Robert Cresanti Former President and CEO, International Franchise Association

“Working for the world’s leading technology companies creates an expectation of technological excellence. B/Net has exceeded that expectation and consistently delivers excellent service.”

Dean Garfield Former President and CEO, Information Technology Industry Council

“Every member of the B/Net team we work with is professional and timely in handling our needs.”

Carol Lee Executive Director, DCAT. Clutch, April 2025

Clients

Clients Stay. Some for Decades.

B/Net has never advertised. Each bar is a client’s years with B/Net when it reviewed B/Net on Clutch.

Client no. 1 Washington trade association Since 1994
John Dudinsky & Associates Government relations firm 22.4 years
Business Council for Sustainable Energy Trade association 10.4 years
Telecommunications Management Group Telecoms consulting firm, Arlington 9.8 years
Schmidt Public Affairs Public affairs firm 8.8 years
International Franchise Association Membership organization 7.2 years
Clean Energy Business Network Nonprofit 5.5 years
Yoga Alliance Nonprofit 5.0 years

The eight longest relationships. Start and review dates from B/Net’s Clutch profile (read November 4, 2026); client no. 1 from B/Net’s own site.

Since 1994

Nobody Could Print. That Was 1994.

A Washington trade association called Chris Dean, then working in corporate IT: nobody could print on its network. He fixed it, and word of mouth did the rest.

Seven of the B/Net team standing together under a silver balloon with the number 30 — The B/Net team at its 30th anniversary, 2024

B/Net became his full-time business in 2013. It is still founder-run.

“Word of mouth… it’s not the fastest way to get new clients, but it certainly is the most durable.”

Chris Dean, Surge Growth podcast, December 2023

Chris Dean
Founder and President
Ran IT at two Washington trade associations before B/Net.
Volkan Sansal
CTO
With B/Net since 2007. Leads its migrations to Microsoft 365.
Pam Luskin
COO
Runs operations and works as a client manager.
Darrell Poe
vCIO
Ran IT at the National Association of Broadcasters for 20+ years.

Questions

Asked Before the First Call.

Handing over “the keys to everything,” as Chris puts it, deserves a few questions first.

Darrell Poe and Chris Dean at a radio table with microphones, a Fine Day Radio banner behind them and the show’s host beside them — Darrell Poe (left), Chris Dean and host Jim Weller on Fine Day Radio 102.3 FM, 2024

Where is B/Net based?

B/Net is a remote team spread around the Washington, DC area, serving DC, Maryland, Virginia and Delaware. The team meets clients in person, and some members work at client offices part time or full time.

Can B/Net work alongside our own IT person?

Yes. B/Net runs co-managed IT and agrees a permissions matrix with you: a written list of who does what.

Can B/Net help with our cyber insurance renewal?

Yes. B/Net helps clients meet insurers’ security requirements, from setting up and enforcing multi-factor authentication to second, cloud-based backups, and works through the questionnaire with you.

We use Google Workspace. Is that a problem?

No. B/Net supports Google Workspace as well as Microsoft 365, and helps you choose between them if you are thinking of moving.

How does the phishing training work?

Once a year, through a partner program: a safe test phish sets your baseline, your staff are trained, and follow-up tests measure the change. One association B/Net trained in 2018 went from 31.9% of staff clicking a test phish to an average of 2.7%.

When can we reach B/Net?

Monday through Friday, 8 a.m. to 6 p.m., on 202-630-7770 or info@bnetsystems.com.

Outsourced IT for Washington associations and nonprofits since 1994 Your IT Department. Four People Deep.

No Single Point of Failure.

Client Manager

System Administrator

Primary Technician

Secondary Technician

Every Login, Laptop and License.

Help Desk and Upkeep

Security

Microsoft 365 and Cloud

Planning and vCIO

Would Your Renewal Form Hold Up?

Association Leaders, on the Record.

Clients Stay. Some for Decades.

Nobody Could Print. That Was 1994.

Chris Dean

Volkan Sansal

Pam Luskin

Darrell Poe

Asked Before the First Call.

Meet Your IT Department.

Your Free Consultation